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Customer FAQ Answer
1:Buyer: What is your size?
Seller: Our size is the size of Asia, two sizes smaller than the size of Russia and the United States. It is recommended that you choose two sizes larger than the U.S. size. Please refer to the dimension table for details.
2:Buyer：could you make a discount for me?
Seller：Our store will inform you if there are any promotions. If you purchase more than 22 USD, you can get a discount coupon at the store.
3:Buyer: Why can’t the goods be found out of logistic information?
Seller: Parcels sent, if the post office parcel more information on the Internet will be delayed 1-3 days to show.
4:Buyer: When is the package sent?
Seller:We will ship the order within 1 to 3 days of receiving your order. We will notify you in time if there are other circumstances.
5:Buyer: How do I need to pay?
Seller：Dear friends, you can choose to pay through your country’s usual credit card, PayPal or other online payment channels. If this does not work, please contact Aliexpress customer service to help guide you on payment!
6:Buyer: Are you the official KYKU brand?
Seller:We are the official flagship store of KYKU. The product packaging you purchase will have the brand name of KYKU.
7:Buyer: Why is the parcel still in transit?
Seller: There are two reasons why parcels are still on the way. One is the delay in logistics information. The second is that customs clearance has entered the customs slowly. The goods will arrive safely at your address. Please wait patiently.
8:Buyer: Why products are still in customs?
Seller: Generally speaking, because overseas goods will be queued for customs clearance, there will be no problem with the product. Please do not worry, you will receive the package safely.
9:Buyer: Is there a new large size product?
Seller：Our shop has specialized large size clothing to choose from, please visit our shop large size clothing category to view.
10:Buyer: Which countries do you all send?
Seller: More than 200 countries around the world can reach, as long as you buy products can choose to send, indicating that you can reach your country, please rest assured to buy